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I recently bought 3 TX watches. Two fly backs with the compass and one perpetual calendar. I thought these were really nice looking and well built and was planning on getting more.
One of the fly backs has a broken screw where the lugs are. It is new and only worn three times for a couple of hours and nothing happened to break this screw off. I called the number, that TX lists as it's customer service, for 3 days and no one would pick up the phone and there was no answering machine, I then sent a frustrated email. It took about 3 days for them to answer. The email said that their technicians don't answer the phones. They also said they would send me a mailer for the watch, but did not ask for an address. I responded to the email but it returned as undeliverable, so I had to go back to the customer service email and re-capped the emails we had exchanged earlier and told them that I would not need a mailer, I just wanted to get the watch to them quickly and have it fixed and returned quickly. In 2 days I got a reply telling me the address to ship it to and they said it would cost me to repair.

Invicta Flash Back. PTSD of Invicta service.

I'm a little too mad right now to respond back to them, but I'm thinking about just having it fixed locally and never purchasing a TX watch again.

Has anyone else had a problem with the TX service?

I started the communication with TX before the 30 day mark, now since it is past 30 days, because they stalled, I can't return it to the store I got it from.
 

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Looks like I am going to have to put off purchasing my T100. I really like the 730's! Especially the blue dial version. They are really a lot lower price then I expected. $330-$360.00 on Amazon and maybe a good deal on Ebay. Hmmmmm. :b
 

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trip_67 wrote:
I recently bought 3 TX watches. Two fly backs with the compass and one perpetual calendar. I thought these were really nice looking and well built and was planning on getting more.
One of the fly backs has a broken screw where the lugs are. It is new and only worn three times for a couple of hours and nothing happened to break this screw off. I called the number, that TX lists as it's customer service, for 3 days and no one would pick up the phone and there was no answering machine, I then sent a frustrated email. It took about 3 days for them to answer. The email said that their technicians don't answer the phones. They also said they would send me a mailer for the watch, but did not ask for an address. I responded to the email but it returned as undeliverable, so I had to go back to the customer service email and re-capped the emails we had exchanged earlier and told them that I would not need a mailer, I just wanted to get the watch to them quickly and have it fixed and returned quickly. In 2 days I got a reply telling me the address to ship it to and they said it would cost me to repair.

Invicta Flash Back. PTSD of Invicta service.

I'm a little too mad right now to respond back to them, but I'm thinking about just having it fixed locally and never purchasing a TX watch again.

Has anyone else had a problem with the TX service?

I started the communication with TX before the 30 day mark, now since it is past 30 days, because they stalled, I can't return it to the store I got it from.
I believe I have heard that the TX line/brand, which was launched in 2006 originally, is done and being discontinued. Another casualty of the down economy. I do love the 730 I have currently and posted in this thread, but do not see buying any more unless they are steep steep discounts due to liquidation of the models.
 

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TVDinner wrote:
I believe I have heard that the TX line/brand, which was launched in 2006 originally, is done and being discontinued. Another casualty of the down economy. I do love the 730 I have currently and posted in this thread, but do not see buying any more unless they are steep steep discounts due to liquidation of the models.
Well, I suppose there's two ways for me to look at it based on the above info. I'm gonna take the one that goes like this: "Boy, I'm sure glad I got one before they dissappear.

I'm sure that they will appreciate value very quickly now!" :b
 

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Hi folks, great forum here, only found it accidentally after searching for info on TX watches. I'm very sad to hear TX are to be no more though. I had a TX 770 on an orange rubber strap for a year or so and really liked it. I eventually sold it on as wanted to upgrade to another brand. Anyway, TX announced new editions of the Pilot (600 series) at Baselworld last year. I recently took the plunge on the metallic blue edition (this one) over the equally nice brown/grey edition (here). I will post some pics when it arrives next week. The 650 series is really nice too, check them out if you get a chance.
 

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I'm still waiting for my recent eBay acquisition to arrive.
tick...........................tock....................tick......repeat.
 
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