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I recently bought 3 TX watches. Two fly backs with the compass and one perpetual calendar. I thought these were really nice looking and well built and was planning on getting more.
One of the fly backs has a broken screw where the lugs are. It is new and only worn three times for a couple of hours and nothing happened to break this screw off. I called the number, that TX lists as it's customer service, for 3 days and no one would pick up the phone and there was no answering machine, I then sent a frustrated email. It took about 3 days for them to answer. The email said that their technicians don't answer the phones. They also said they would send me a mailer for the watch, but did not ask for an address. I responded to the email but it returned as undeliverable, so I had to go back to the customer service email and re-capped the emails we had exchanged earlier and told them that I would not need a mailer, I just wanted to get the watch to them quickly and have it fixed and returned quickly. In 2 days I got a reply telling me the address to ship it to and they said it would cost me to repair.
Invicta Flash Back. PTSD of Invicta service.
I'm a little too mad right now to respond back to them, but I'm thinking about just having it fixed locally and never purchasing a TX watch again.
Has anyone else had a problem with the TX service?
I started the communication with TX before the 30 day mark, now since it is past 30 days, because they stalled, I can't return it to the store I got it from.
I recently bought 3 TX watches. Two fly backs with the compass and one perpetual calendar. I thought these were really nice looking and well built and was planning on getting more.
One of the fly backs has a broken screw where the lugs are. It is new and only worn three times for a couple of hours and nothing happened to break this screw off. I called the number, that TX lists as it's customer service, for 3 days and no one would pick up the phone and there was no answering machine, I then sent a frustrated email. It took about 3 days for them to answer. The email said that their technicians don't answer the phones. They also said they would send me a mailer for the watch, but did not ask for an address. I responded to the email but it returned as undeliverable, so I had to go back to the customer service email and re-capped the emails we had exchanged earlier and told them that I would not need a mailer, I just wanted to get the watch to them quickly and have it fixed and returned quickly. In 2 days I got a reply telling me the address to ship it to and they said it would cost me to repair.
Invicta Flash Back. PTSD of Invicta service.
I'm a little too mad right now to respond back to them, but I'm thinking about just having it fixed locally and never purchasing a TX watch again.
Has anyone else had a problem with the TX service?
I started the communication with TX before the 30 day mark, now since it is past 30 days, because they stalled, I can't return it to the store I got it from.
