Joined
·
25,162 Posts
imported post
I just got off the phone with ShopNBC as I am sending back my Croton Super C that arrived broken.
The ShopNBC Customer Service representative told me that they would not only reimburse my payment for the watch, BUT ALSO REIMBURSE FOR THE COST TO SHIP THE WATCH BACK TO THEM. She specifically told me to INCLUDE A RECEIPT in the package for the cost of shipping and that would be reimbursed also.
She said and I quote - "We sent you the broken watch and that is not your fault so your shipping back to us will be reimbursed." I ASKED HER AGAIN IF SHE WAS 100% SURE ABOUT THAT and she said yes.
Now I have never heard that before. I have heard JIM himself say on air that "all it would cost is $10 to ship the watch back if we did not like it, etc etc etc"
Has anyone else heard this before and will I actually have my shipping reimbursed??
I just got off the phone with ShopNBC as I am sending back my Croton Super C that arrived broken.
The ShopNBC Customer Service representative told me that they would not only reimburse my payment for the watch, BUT ALSO REIMBURSE FOR THE COST TO SHIP THE WATCH BACK TO THEM. She specifically told me to INCLUDE A RECEIPT in the package for the cost of shipping and that would be reimbursed also.
She said and I quote - "We sent you the broken watch and that is not your fault so your shipping back to us will be reimbursed." I ASKED HER AGAIN IF SHE WAS 100% SURE ABOUT THAT and she said yes.
Now I have never heard that before. I have heard JIM himself say on air that "all it would cost is $10 to ship the watch back if we did not like it, etc etc etc"
Has anyone else heard this before and will I actually have my shipping reimbursed??