My Planet Orient has returned! I'm so happy!
So a few months back I sent in the watch because it started running +45 seconds per day. It is rated + or minus 20 I believe. Still under warranty and Orient USA gave me no qualms, just set up the ticket and off we went. There was one hiccup with payment of $12 for return shipping as they wanted a check and I don't use checks. This was ultimately solved through PayPal. No problem.
After several weeks it came back serviced... Except, the oscillating weight was now stuck inside the case. No good.
I contacted Orient USA service immediately and they apologized, and made a ticket for service and emailed me a shipping label. Sent it off again and a few weeks later it is back! Seems like all is in order. I'll monitor the accuracy over a few days and report back again.
Overall, Orient USA was fairly easy to work with on the warranty work. The speedo service is slow as there is only one authorized service center, but not unreasonable. The customer service and responsiveness was great! The problem solving over the return fee was creative and quick. I'd say I'm quite happy with them for the overall experience. It sucked having to go back again, yes, but they handled it quickly without question.
Kudos, Orient USA!
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