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I called Invicta's CS on Friday 11-20-09 thinking I was calling The Shop but it was answered my a human at Invicta.

I, yes I lost the little three page warranty card with the serial number for the five year warranty. The Gentleman that answered the phone was very helpful. I told him I needed to activate my 5 year warranty and I had lost the paperwork. He asked my Zip code and last name. Then he asked for the model number and invoice number. No more questions. Then while watching the screen with all my warranty information on the Invicta site my new watch appeared. NOW, that is just the worst service in the world. First he was very polite, joked with me and then fixed the problem.

How dare Invicta treat me this way. I told the CS rep that I was going to tell all of my fellow watch feeks how I was treated. Well, he had the nerve to ask me if there was anything else he could help me with. On top of all this he thanked me for calling CS and if anything else needed to be dealt with just give them a call.

I never! Where was the long wait that ALL my other watch feeks were subject to just to get to the automated phone system. I feel cheated that I did not get to be transferred to six different people before someone hung up on me. I also had to endure the pain for talking to a real human. Then to top it all off, It took less then 5 minutes to solve my problem. That is just wrong. All I hear is how long all you other feeks got to wait and hang on before your problem was NOT solved. I feel cheated. I'll show Invicta, I will buy another 20 or 30 watches and show them that they can not treat me this way. Thanks for letting me vent. Just hate good service and friendly people in the CS department!.
 

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lol

I am happy to hear that you had a positive experience.

I also called Invicta one time and also got a very quick response.

Good to hear you had a good resolution to your situation.
 

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All I will say is you get more from honey then Vinegar. Never had a single issue, with them they have been an easy to deal with. Makes you wonder the credibility of the horror stories!
 

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That guy at Invicta must of just heard about his Christmas bonus this year. That is a fluke. Actually I'm glad it went well for you. I have had good and bad experiences with them. Mostly bad, but that has been discussed in a million other threads. Thanks for sharing a positive experience with them.
 

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Hi Carl, that is the kind of venting I like to hear. Glad your issue was solvedso proffesionaly byInvicta's customer service. I like how you wrote your post. Thank you for sharring. ....Bob
 

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Positive CS experiences are always a plus these days! :)

It's never a bad thing to report something positive that you've experienced . . . even if you are surprised.

The only experience I had with Invicta CS is when I tried to exchange one of my bad SAS 7750s for a working one and they treated me like I had a communicable disease.

I believe "the horror" stories. They are very real! :(
 

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Yes, the horror stories are real for you and me both. It will take quite a few positive stories to change my overall opinion.

CJ

CurrentTime wrote:
Positive CS experiences are always a plus these days! :)

It's never a bad thing to report something positive that you've experienced . . . even if you are surprised.

The only experience I had with Invicta CS is when I tried to exchange one of my bad SAS 7750s for a working one and they treated me like I had a communicable disease.

I believe "the horror" stories. They are very real! :(
 

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As with every CS experience....each one is different. CS is my expertise....and even I have P.O.ed people when I was a CS manager. But...I always managed to rectify the situation...and help the customer. Bad CS is tougher to recover from than most people understandd. It leaves the customer with a bad memory of the company and can take many good company's down a long, bad spiral out of control where they lose customer confidence. As I try to tell everyone....when calling CS...have a good attitude, be positive, and most of all...don't lose your cool. A calm, soft spoken voice works better than a screaming yelling one. Even when I am upset...I am calm and soft spoken over the phone with the CS department. Usually...I get results the best when I am this way. If I really get upset...then I let my wife take over....and believe me...they don't want that to happen. I am the nice guy!!!
 

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:% :lol :%:lol

Thanks for the early morning laugh . . . greast post! Always nice to hear good C/S comments - and yours is done in such a great way!
 

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As a member who was banned from the other place it is nice to have a nice place to visit.The horror stories are all too real.I had an issue with the great Invicta.They sent me 16 defects in a row to make up for the 3 they broke in their service department.They stuck me with the last 4 and refuse to even fixor swap them (if they even can fix them).They even sent one of the defects I sent back in to be fixed to another customer to make up for damaging his!It took over a year and a half to end up with 4 defects that are a daily reminder of why I will never do business with them again.Eyal knew about all of this and didn't care.
 

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Always good and bad in any company. no business can be perfect always Thank Carl for your post
 

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RipitRon wrote:
All I will say is you get more from honey then Vinegar. Never had a single issue, with them they have been an easy to deal with. Makes you wonder the credibility of the horror stories!
. . . Ron, your reputation precedes you. . . . they know better. . . . :%:%

Glad to hear a good CS tale from ANY vendor!!!!! Well written, made me laugh to the last letter . . . .
 

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Watchride wrote:
As a member who was banned from the other place it is nice to have a nice place to visit.The horror stories are all too real.I had an issue with the great Invicta.They sent me 16 defects in a row to make up for the 3 they broke in their service department.They stuck me with the last 4 and refuse to even fixor swap them (if they even can fix them).They even sent one of the defects I sent back in to be fixed to another customer to make up for damaging his!It took over a year and a half to end up with 4 defects that are a daily reminder of why I will never do business with them again.Eyal knew about all of this and didn't care.
Mark, glad to see you make it over here. I read your posts at Geeks and man...you really went through some crap. It's amazing to me that these kinds of things can happen to anyone who spends there money with a given company! Sorry you didn't get a proper resolution.
 

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First off I would like to say I am truly happy that the OP received great service.I hope he continues to receive great service.The great service we were all promised.Thank you Tunakllr for the welcome and it is great to be here.Yes they really put me through a bunch of crap.It's sad too because I was one of their biggest fans.Almost as big of a fan as another member here.ALMOST.But they took all that out of me.I still love the couple of non defective Invictas that I have.I just can't recommend them to anyone
 

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