I understand, but if SNBC had to personally inspect all of it's inventory, then none of us could afford to buy any of the watches due to the incredible overhead that much labor would cause. The shop is just the middleman, not the vendor. They just send out what they receive. That's all I was saying.
that is where you have it mixed up. ShopNBC is not "the middleman". They ARE THE STORE selling the product. They are NO DIFFERENT then any store in the mall.
A watch store in the mall orders watches from a vendor (like Croton for this example). They get the watches into their store and then it is THEIR RESPONSIBILITY to check their inventory before putting them out to sell. if they have damaged inventory or display boxes that did not come with the watches then in is their responsibility to contact the vendor and get their inventory correct BEFORE selling to the customer.
Everyone keeps making excuses for ShopNBC. Why?????????? They are selling the watches, the TV's, the bedspreads. They are a STORE that happens to be on TV and not in a mall.
Please don't get any of this wrong. I like ShopNBC and have purchased many many many items from them (not just watches). But I should be able to expect they will do a good job like any other business.