[Watchguru58]

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The way things have been at the Shop lately this does not surprise me at all. I'm sorry to anybody thatgotscrewed on this.

 

[Watchguru58]

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WatchNut wrote:

Just how is the Shop responsible for the packaging done at Croton??? They just ship the prepackaged merchandise they recieve from a vendor. It's a Croton issue if anything, due to miscommunication by Croton to ShopNbc regarding the packaging for this item. Obviously David M. did not know as well or he would have corrected it on air. Has anybody call Croton to find out about the mixup? Has Croton offered to replace the Box with the one shown on the presentation? Does anyone know or are we just jumping to conclusions?

I'm not jumping to any conclusions. I've had my fair share of problems with them and I'm done with them for a while. Hopefully things improve. As for this incident I have no idea what happened. There just seems to be lots of problems as of late and nobody seems to give you a straight answer there. If you like them thenkeep buying from them. I can find better deals elsewhere that's all.

 

[Watchguru58]

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WatchNut wrote:

I understand, but if SNBC had to personally inspect all of it's inventory, then none of us could afford to buy any of the watches due to the incredible overhead that much labor would cause. The shop is just the middleman, not the vendor. They just send out what they receive. That's all I was saying.

I humbly disagree, but that is just my opinion. I don't have a dog in the fight, but I don't buy from ShopNBC anymore.

 

[Watchguru58]

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TVDinner wrote:

WatchNut wrote:

I understand, but if SNBC had to personally inspect all of it's inventory, then none of us could afford to buy any of the watches due to the incredible overhead that much labor would cause. The shop is just the middleman, not the vendor. They just send out what they receive. That's all I was saying.

that is where you have it mixed up. ShopNBC is not "the middleman". They ARE THE STORE selling the product. They are NO DIFFERENT then any store in the mall.

A watch store in the mall orders watches from a vendor (like Croton for this example). They get the watches into their store and then it is THEIR RESPONSIBILITY to check their inventory before putting them out to sell. if they have damaged inventory or display boxes that did not come with the watches then in is their responsibility to contact the vendor and get their inventory correct BEFORE selling to the customer.

Everyone keeps making excuses for ShopNBC. Why?????????? They are selling the watches, the TV's, the bedspreads. They are a STORE that happens to be on TV and not in a mall.

Please don't get any of this wrong. I like ShopNBC and have purchased many many many items from them (not just watches). But I should be able to expect they will do a good job like any other business.

James has hit the nail on the head. They owe this CS to their customers that is if they want to keep their customers. CS is crucial to any company and you should get what you pay for. "The Customer is always right", even if they aren't. I managed retail stores for 10 years and every successful business practices this. You have a lot more to gain then to lose. An example of this is Costco. They have done very well b/c their customers come before the product.

 

[Watchguru58]

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WatchNut wrote:

I give. The Shop is just like a jewlery store in the mall. I guess that is why their inventory is several hundred miles away in a warehouse and not at their studio. It comes to them in a box with a number and they ship out the box with the number.

Crotom has already apologized for the error - Their error, not the shops. They said as much. Isn't that enough?

WatchNut this goes far beyond Croton and their problems on this particular watch. This has been happening with all kinds of things lately. ShopNBC does own the warehouse in Bowling Green, KY so yes they are responsible for the products they ship out of their warehouse. I do see your point, but I don't think that ShopNBC should be off the hook just because the company they bought the product from doesn't produce. It is the Shop's responsibility to ship out the product they advertised on TV. That is the problem in corporate world. Everybody wants to place blame on somebody else. It is time for companies to step up to the plate and be responsible for what they are selling. If I sell a watch to somebody else and the watch isn't up to what I said then I should be responsible to make good on that sale. I can't point the finger at the company that I bought it from. If Itell the buyer thatthe watch is coming with the box and manual and then it doesn't should I tell my buyer to take it up with ShopNBC? I'm just saying...