Certified Watch Store (CWS) has lost my watch (order no. 86961 3/27/14) I sent for warranty issues. I have had the Rado watch for about 2 years and had multiple defect issues. This would have been the 4th repair attempt. They claim they have not received my watch and have moved. I mailed the watch to their last address from April 2015 RMA under which repair attempt was made. I am not sure how often they move or what kind of business operation they have. I have sent a notice to Amazon to discontinue their business relations with CWS. I feel they are fishy, unethical, and have poor record keeping, and of course one of the worst customer service experiences. I would not buy any product from them regardless of how cheap it is and I hope future customers are careful in their investment on this store.
Bad experience with Certified Watch Store
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6,387 Posts
I have no dog in this fight and have never even contemplated purchasing anything from "Certified Watch Store", but they do have a B+ rating from the Better Business Bureau.
http://www.bbb.org/new-york-city/bu.../certified-watch-store-in-new-york-ny-109911/
Also it is kind of strange that your one and only post on this forum is this?
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6,387 Posts
It's obvious this dude is a shill against this company a Troll, or both.
One post, then vanishes, the mods should erase his post and account.;
One post, then vanishes, the mods should erase his post and account.;
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18,028 Posts
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8,349 Posts
I've been buying watches online from various companies for years. I've never had one serious issue. And the few (minor ones) that I have had were taken care of to my satisfaction. It would have to be a very, very serious problem for me to go on a forum and trash any established company, there are so many other ways to get a resolution. 
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