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UKWolfeman wrote
Definitely an oversight as I didn't even notice the flaw on the minute hand. Of NOTE........Josh and Troy immediately offered to make it good. Not that big a deal but wanted to comment on the great response and CS.
nice review
im curious is rs paying to ship the watches back to them when getting the hand fixed and then paying to ship back to the customer at their cost
 
Discussion starter · #22 ·
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liquid wrote:
UKWolfeman wrote
Definitely an oversight as I didn't even notice the flaw on the minute hand. Of NOTE........Josh and Troy immediately offered to make it good. Not that big a deal but wanted to comment on the great response and CS.
nice review
im curious is rs paying to ship the watches back to them when getting the hand fixed and then paying to ship back to the customer at their cost
Many companies for warranty repairs the watch owner pays for shipping back to the company for repair and the company will cover shipping charges back once the repair is complete. Of course this could vary company to company so I would suggest contacting the company in question for directions. In the case of RedSea they are very responsive and emailing them with any issues one should get a quick response and directions. I do not foresee any CS issues with RedSea.

In regards to the minute hand defect I was told they would cover shipping both ways as that issue is different from warranty repair. My understanding is there have been no other QC issues to date and this was an isolated incident. If anyone has a QC issue I'd just contact them case by case.
 
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Tattoo Chef wrote:
tinknocker wrote:
I didn't know Lum-Tec let others use there Lume technology.

Interesting.

I'm assuming they send it out to Lum-Tec for the process.
Lumtec, does sell their lume compound to others. A good couple of companies have use it. I know Stolas used Lumtec lume as well, and a couple others, but I cant recall them at the moment.

They do not send them into Lumtec for the application, lumtec just sells the compound to them.
I didn't know that. Thanks.
 
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tinknocker wrote:
Tattoo Chef wrote:
tinknocker wrote:
I didn't know Lum-Tec let others use there Lume technology.

Interesting.

I'm assuming they send it out to Lum-Tec for the process.
Lumtec, does sell their lume compound to others. A good couple of companies have use it. I know Stolas used Lumtec lume as well, and a couple others, but I cant recall them at the moment.

They do not send them into Lumtec for the application, lumtec just sells the compound to them.
I didn't know that. Thanks.
I think Lum Tec manufactured the dial for RedSea entirely but RedSea designed it. The lume on the bezel I'm not sure if Lum Tec manufactured it and filled the lume or if RedSea obtained the compound from Lum Tec and did that part themselves. I will ask though to be certain.
 
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Great review and pics Mike. Thanks for your time and introducing us to a "new" brand. I've read your review twice to get the full grasp. I like how they are going about to naming thier pieces and application if lume is great. I like the use of the upgraded Miyota movement. The 5 link bracelet is abonus IMO. The price is a little steep, but looking at the pics, plus the travel case, extra straps, and obvious quality I believe it's justifiable. Not sure if the wife would :madd

Thanks again for a great review!
 
Discussion starter · #28 ·
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Another update is I was informed for defects such as the one one the minute hand RedSea will work out arrangement for shipping both ways. RedSea will be repairing the defective hand and video review and reporting on the CS will be added to the review.

Standard warranty issues the owner would be responsible for shipping to RedSea for warranty repair. This is my understanding but I will not swear to or promise this as fact just what I was told. If you have issues I would contact RedSea for instructions and clarification.
 
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Watchlizard wrote:
Very detailed and well done review UK. I was just cleaning out my bookmarks last night and took a look at the new RedSea watches. The SixPounder is also very nice. My only problem with the watch reviewed is the price. It seems a bit high for a watch with a Miyota auto in it. That was my first thought last night looking at their watches. Maybe it's just me, but for that price you can pick up a number of great watches with ETA autos in them. Still feel it's a very nice watch, well designed and obviously manufactured very well.
I have to disagree with you regarding the movement. There are well revered watchmakers who praise the 'upgraded' 9015 as a better quality movement in comparison to the 2824, in terms of design, parts, finish, timing accuracy as well as ease of timing adjustment.
I love my ETA's too. But I have two watches with the 9015 and I can attest to their accuracy and beautiful design and finish as well as many others.

If you'd like more info on my findings, PM me for details. I don't want to refer away from this forum...
 
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UKWolfeman wrote:
DOOMSLAYER wrote:
Looks like they use the same manufacturer that did the Deep Blue Day/Night series.
I'm not aware of this. What manufacturer are referring to and in regards to which aspect of the Holystone? If I have this info I can inquire.
I'm not referring to any specific manufacturer andI have no evidence that this is actually the case. I just see many similarites in the case and bracelet designs. That, coupled with the 300m wr rating, leads me to believe that both companies utilized the same manufacturer. Stan uses lots of off-the-shelf stuff.
 
Discussion starter · #32 ·
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louky wrote:
Excellent review! I really like the engraving with the swords on the back!How is the quality of the PVD?
PVD is very well done and evenly applied. As with all coatings I would suggest being extremely careful during strap changes (underside of lugs in particular).
 
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UKWolfeman wrote:
Bichondaddy wrote:
Nice review...I like the pvd version much more than the SS version...but that's just my preference...just not into SS case and bracelet with black bezel and dial. I am a little concerned that they sent you a watch with the small flaw...just seems like an oversight on their part....all-be-it a small one. I agree with Aztecknight......
Image

......that it seems like they would have made sure the watch was perfect. Seems like a decent watch...a little pricey for a Miyota though....but....still nicely built and looks like a tank!!
Definitely an oversight as I didn't even notice the flaw on the minute hand. Of NOTE........Josh and Troy immediately offered to make it good. Not that big a deal but wanted to comment on the great response and CS.
That's good to know that they have a very responsive ownership and CS team!!! Some of us have had such bad experiences with other places CS....it's almost a shock.....

Image

........to us to hear that other places offer such good CS!!!!
 
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Larry - they paid for shipping of the watch both ways and the minute hand was replaced with a new one. Entire turn around time was about a week.

They communicated via email the entire time and were really responsive. Was a very positive experience dealing with them.
 
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TVDinner wrote:
Larry - they paid for shipping of the watch both ways and the minute hand was replaced with a new one. Entire turn around time was about a week.

They communicated via email the entire time and were really responsive. Was a very positive experience dealing with them.
Although, it is encouraging to see the CS on top of the issue, this is really not what I would consider a very objective observation, since the manufacturer knew the watch was being reviewed on this forum. It would be suicide for a start-up watch company to burn someone they had prior knowledge was a reviewer on a watch forum, where there is a potentially large customer base. I'm not trying to diminish the credibility of Red Sea Watches, just pointing out that Customer Service really can't be judged on just one case, especially when they have incredibly high stakes involved in a positive outcome.

UK, very nice review, as always. Like their offerings, but I think I like the SS version the best.
 
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