Pebble is dead & customers may be screwed - Watch Freeks

LinkBack Thread Tools
Old 12-07-2016, 08:20 PM   #1 (permalink)
Senior Member
koimaster's Avatar
Join Date: Aug 2010
Location: Stayton, , USA
My Photos: View
Posts: 409
Default Pebble is dead & customers may be screwed

Pebble, one of the best-known smartwatch brands, is dead. Rumors about the company’s demise have been swirling since The Information reported a potential Fitbit buyout last week. Today in a post on Kickstarter, Pebble confirmed that Fitbit was acquiring “key Pebble assets” and that Pebble would “no longer be operating as in independent company.”

This is completely in line with a Bloomberg report last night that claimed only chunks of Pebble were being sold to Fitbit, namely its intellectual property, software engineers, and testers. Designers and other staff will be let go and current products (and all other assets) are, according to Bloomberg, expected to be sold to pay the shuttering company’s debt.
And that leaves Pebble’s loyal customers out in the cold. While Pebble’s Kickstarter note ends on a happy note of gratitude to its many loyal customers, those customers are, in fact, royally screwed.

“One-to-one Pebble support is no longer available” and “any Pebble currently out in the wild is no longer covered by or eligible for warranty exchange.” This means, no matter when you purchased or received your Pebble device, you are on your own—and if your device dies, you’re simply out a device. Any warranty you might have been promised from Pebble directly is void. (If you didn’t purchase from Pebble, but from a site like Amazon, you may still be able to return the product for cash or store credit.) You can also expect to see zero software support (or updates) going forward, despite Fitbit’s acquisition.

If you took part in Pebble’s recent Kickstarter, which launched on May 24 and raked in nearly 12.8 million dollars, and you have not received your product, then you are, again, screwed. As of today Pebble will no longer be shipping devices. Pebble 2 backers who haven’t received a device won’t receive one. The Time 2, Core, and Time Round, originally intended to ship last month and later scheduled to ship in January 2017, are completely canceled.

Pebble promises those smartwatch-less backers will receive a refund, which is great! They deserve a refund! However those refunds will take place through the Kickstarter system and aren’t expected to be completed until March 2017, nearly a year after many backers dropped their cash on the project.

And that, more than the loss of cool tech and the the honoring of warranties, is the real kick in the pants. Pebble, essentially, bamboozled 12.8 million dollars out of its customers and then sat on that money for the last 6-7 months. Worse the company wasn’t up front about the rumors and its own reported demise, instead leaving backers twisting in the wind for the last week, surreptitiously updating the expected ship dates for products that it had good reason to know it might never be able to ship.

This isn’t just a major blow for the already dying smartwatch market, it’s a blow for crowdfunding in general. Pebble was one of crowdfunding’s most notable successes, and its continued reliance on crowdfunding for each product launch suggested that we were seeing the beginnings of a new kind of business plan, where companies could be supported by their fans rather than angel investors.

If Pebble, one of Kickstarter’s biggest success stories, can fail so spectacularly then why should a consumer put trust in any of the smaller crowdfunding campaigns out there? Just when it was looking like at least some crowdfunding could be trust, Pebble has proven that you jut can’t. Invest in the crowdfunding future at your own risk.
We reached out to Pebble for comment, and we’ll update if the company responds.

May 27, 1946- October 12, 2006

“Your heart was warm and happy
With the lilt of Irish laughter
Every day and in every way
Now forever and ever after."
koimaster is offline   Reply With Quote Quick reply to this message
Sponsored Links
Old 12-08-2016, 08:17 AM   #2 (permalink)
Senior Member
FunkDaLicious's Avatar
Join Date: Jul 2013
Location: Grand Rapids, MI
My Photos: View
Posts: 1,603

All startup companies, regardless of funding, have high failure rates, so I do not see how this is a blow to crowd funding... Sad and frustrating for pebble buyers, yes.

Sent from my Nexus 6P using Tapatalk
FunkDaLicious is offline   Reply With Quote Quick reply to this message
Old 12-10-2016, 01:44 PM   #3 (permalink)
Senior Member
toecutter's Avatar
Join Date: Oct 2009
Location: Parts Unknown
My Photos: View
Posts: 8,306

That's really too bad. I liked the look of some of their stuff (but don't own any) The E-ink displays were very unique.

*Sent from a discreet location through multiple proxy servers.

No, I don't know what kind of watch you should get.
toecutter is offline   Reply With Quote Quick reply to this message
Sponsored Links
Old 12-10-2016, 03:28 PM   #4 (permalink)
New Member
Join Date: Oct 2016
My Photos: View
Posts: 9

I don't think I am in full support of calling this a failure for pebble. They were bought. I don't think any start up has ever considered that a failure.

To be fair, I haven't read the articles, so if they were bought to avoid bankruptcy, make payroll, or at a significantly reduced valuation, then I agree.


Sent from my SM-G930V using Tapatalk
Avery_Miller is offline   Reply With Quote Quick reply to this message

Forum Navigation

Quick Reply

Register Now

In order to be able to post messages on the Watch Freeks forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:


Thread Tools

Posting Rules
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Panzera online shop opened for USA customers TVDinner Places 2 Purchase Watches & Watch Deals: 0 11-25-2014 10:44 PM
Invicta watch repair takes advantage of its customers chrisscay Invicta 23 03-26-2014 09:35 PM
I've been screwed Blueknight Watch Accessories 7 11-19-2010 11:46 PM
Have you ever screwed up? Tera-Ram Stuff That Does Not Go Anywhere Else: 11 11-25-2009 10:42 AM
MY Customers Have Saved Me!!!!!!!!!!!! Tera-Ram Stuff That Does Not Go Anywhere Else: 18 10-20-2009 02:52 AM

All times are GMT -4. The time now is 03:00 PM.

Powered by vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.1
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.