My experience ordering direct from Steinhart - Watch Freeks


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Old 10-15-2016, 07:59 PM   #1 (permalink)
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Default My experience ordering direct from Steinhart

I thought it may be of interest to some to share my experience buying direct from Steinhart. I ordered their Aviation Vintage model on 10/2. The watch was listed as "in-stock" at that time.

I didn't get any notification or email or anything with regards to my purchase for several days, no big deal but I contacted them on 10/9 asking if they could give a rough ETA. On 10/12 I got a response stating that my order was still being processed and that they were awaiting delivery from their suppliers. The last part made me wonder if it went from in-stock, to out-of-stock immediately after I clicked "buy". But still, I'm on no hurry and that's okay.

Yesterday 10/14 I got an apology for the lateness of their reply and the explanation that they are completely understaffed (which I've read before in other Steinhart threads... the small size of their operation, etc.) and that the watch has been reserved for me and will ship sometime next week, and that I'll receive a tracking number and to expect a 4-5 day delivery time.

Pretty good communication overall thus far.
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Old 10-15-2016, 09:49 PM   #2 (permalink)
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If I remember correctly, my watch came FedEx. You will get an additional bill for duty on the watch from FedEx.
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Old 10-15-2016, 10:32 PM   #3 (permalink)
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Thanks. Yeah, I expect there'll be a customs charge at some point.
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Old 10-15-2016, 11:55 PM   #4 (permalink)
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I just got my first Steinhart. In mint condition from a post on Watchrecon. It arrived in 2 days with no extra charges! Hope it all works out for you. I wish I had your patience an understanding.
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Old 10-16-2016, 03:00 PM   #5 (permalink)
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Originally Posted by Incablockhead View Post
I just got my first Steinhart. In mint condition from a post on Watchrecon. It arrived in 2 days with no extra charges! Hope it all works out for you. I wish I had your patience an understanding.
I didn't really have any good options on who to buy from, neither Watchrecon nor Gnomon had one. I was looking on eBay, but Steinhart's price for a new watch was actually lower one I've been watching, even factoring in a customs charge.

Trust me, I'm not that patient! What model did you buy and are you happy with it?
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Old 10-16-2016, 08:20 PM   #6 (permalink)
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Originally Posted by enricosonic View Post
I didn't really have any good options on who to buy from, neither Watchrecon nor Gnomon had one. I was looking on eBay, but Steinhart's price for a new watch was actually lower one I've been watching, even factoring in a customs charge.

Trust me, I'm not that patient! What model did you buy and are you happy with it?


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Old 10-18-2016, 10:28 AM   #7 (permalink)
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Steinhart is a very small company. But they take care of the customers and offer great prices. I bought direct almost 2 years ago. My watch had to go in for warranty. They paid for shipping. They gave me their FedEx number. Yes the repair took about 3-4 months. But was done right and no issues. Mind you I'm not a patient person. But I would always order from them directly.
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Old 10-22-2016, 07:33 PM   #8 (permalink)
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Originally Posted by enricosonic View Post
... the watch has been reserved for me and will ship sometime next week, and that I'll receive a tracking number and to expect a 4-5 day delivery time.

Pretty good communication overall thus far.
Didn't hear a thing last week.
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Old 10-30-2016, 05:22 PM   #9 (permalink)
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Another week... nuthin.

Maybe next week.
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Old 11-05-2016, 05:29 PM   #10 (permalink)
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Got an email yesterday stating the watch should be in stock by mid-November.

So I've gotten different info from different reps thus far. BUT... it has been about four weeks since I ordered and I'll remain patient.
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Old 11-05-2016, 10:48 PM   #11 (permalink)
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Cancel the order... Buy one on ebay...
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Old 11-05-2016, 11:08 PM   #12 (permalink)
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I feel you ordering from Steinhart can be frustrating. Its been worth the wait once watch arrived, but still a frustrating experience. Exchange rate is such that its been worth ordering from Steinhart direct and dealing with the frustration. The other option is gnomon who are authorized Steinhart dealers and ship quick, quick, quick but you will pay a premium ecause they price in us not euros.

yadda yadda tapatalk
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Old 11-06-2016, 12:54 AM   #13 (permalink)
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Quote:
Originally Posted by hikeNbike View Post
I feel you ordering from Steinhart can be frustrating. Its been worth the wait once watch arrived, but still a frustrating experience. Exchange rate is such that its been worth ordering from Steinhart direct and dealing with the frustration. The other option is gnomon who are authorized Steinhart dealers and ship quick, quick, quick but you will pay a premium ecause they price in us not euros.

yadda yadda tapatalk
I appreciate that but you should know gnomon did not have this model either.

As far as eBay goes - not a great option it turns out, though it was the first place I looked. I'm an active seller there and know my way around. They've had a total of three, all "like new" yet not new and for the same or more $ than Steinhart's price direct.

I'll give it another month or so... then I'll become downright irrational.
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Old 11-06-2016, 07:27 AM   #14 (permalink)
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Steinhart are a great watchmaker and value for money is hard to beat. I think they are small company and staff are stretched. My experience is that they do keep to the time frames that they have promised.
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Old 11-07-2016, 09:45 AM   #15 (permalink)
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i avoid ordering from overseas if at all possible.
"its a small operation" are the new buzzwords used in defense of a micro brands slow response and delays in shipping and/or service.
personally, I think its just an excuse.
the extreme of this is why i will never own a MKII watch. (that, and i personally think most of them are horrendously overpriced for what you get...just get a Borealis)

Substitute "Steinhart" with "Seiko", and that excuse would never fly with the general public.
this isnt an issue relegated to just steinhart. its many micro brands.
It wouldn't be so bad if the smaller companies would be honest and up-front with this sort of thing. but, of course, they will never tell you its probably going to take a month to sort out your order, get the watch packaged up, and finally shipped out until long after you have paid them....and then waited to hear back.

yes, yes...i know.
small company, not a lot of staff...i know all the excuses.
either step up and hire the staff you need to properly fulfill orders, or start telling people up front what their expected wait time is likely to be and let them decide before paying whether they want to look at other options or not.

I would expect those sorts of delays and issues like lack of staffing from a smaller and newer company like Tisell, whose prices are very low for what you get (ive owned two tisell watches... VERY nice. lot of bang for the buck)
but NOT from a more established company like Steinhart, who is pricing their Swiss watches in the same brackets as companies like Squale, Chris Ward, Tissot..etc, etc.
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Old 11-07-2016, 10:10 AM   #16 (permalink)
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Not overseas, but speaking of small operations, how big can Dan Henry be? I received my watch within a week of ordering from him. I inquired about buying an extra strap yesterday and in a few minutes Dan himself personally emailed me back. On a Sunday. I guess he's not big enough to be considered a small operation.
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Old 11-07-2016, 10:18 AM   #17 (permalink)
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Quote:
Originally Posted by enricosonic View Post
Not overseas, but speaking of small operations, how big can Dan Henry be? I received my watch within a week of ordering from him. I inquired about buying an extra strap yesterday and in a few minutes Dan himself personally emailed me back. On a Sunday. I guess he's not big enough to be considered a small operation.
when i bought my tisell marine diver a while back, I lost the link screws I removed when sizing the bracelet.
i emailed tisell about buying some replacement link pins and got a response within hours. a week later i received not only the link pins i had lost, but a few spare links as well. only charged me for shipping.
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Old 11-07-2016, 10:33 AM   #18 (permalink)
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That type of response goes a long way. I don't care how "understaffed" an operation is, regardless of size. A little communication can be accomplished.
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Old 11-07-2016, 02:48 PM   #19 (permalink)
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Mirroring what others have said, Steinhart makes great watches, but small operation or not their communications have a history of being less than desirable.
I wouldn't hesitate to buy one, but unfortunately you need to know going in that if you have issues, they will eventually take care of you but it won't likely be speedy.
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Old 11-07-2016, 06:49 PM   #20 (permalink)
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when i bought my tisell marine diver a while back, I lost the link screws I removed when sizing the bracelet.
i emailed tisell about buying some replacement link pins and got a response within hours. a week later i received not only the link pins i had lost, but a few spare links as well. only charged me for shipping.
Tisell has the best customers service so far that I have seen. Same problem with me, needed an extra link and screws, had them shipped my door in less then a week, two extra links and 4 screws, and only a shipping charge.

I still marvel every time I wear my Tisell Kermit, the fit, finish, and quality of this watch is absolutely amazing. the Miyota 9015 is running at +2 seconds a day, the quality of the bracelet and clasp blows my old Rolex 16610 out of the water.

The Tisell Cylcops 2-1/2X is readable from almost every angle, where my Rolex isn't and the Sapphire crystal with the inner AR makes the watch much more legible too.

The most amazing thing about this watch is I picked it up new for $180.

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