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Resco Patriot issue.

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Posted: Sat Jun 9th, 2012 03:13 am

Sixgunner
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I just ordered a new Greg Stevens Zulu band for my Patriot. While putting on, I noticed that my watch had lost about an hour since yesterday. I was setting the time, it was almost 6, and noticed that the hour hand was off some. I put the time at 6:30 and the hour hand was really close 7 marker making it look like it's 7:30. I've emailed Resco and see how they was to proceed. The watch has the original Slava movement.

Posted: Sat Jun 9th, 2012 03:22 am

Tattoo Chef
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Hmm.
Hope its an easy fix.
Please keep us updated on what the issue is, repair time, etc.

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Posted: Sat Jun 9th, 2012 03:49 am

jeep99dad
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sorry to hear!! didn;t you already have issues with it and had to return it?

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Posted: Sat Jun 9th, 2012 03:58 am

Sixgunner
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jeep99dad wrote:
sorry to hear!! didn;t you already have issues with it and had to return it?

Yep, this will be trip #4.

Posted: Sun Jun 10th, 2012 03:23 am

John_Spec
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Last edited on Mon Mar 18th, 2013 06:36 am by John_Spec

Posted: Sun Jun 10th, 2012 03:38 am

jeep99dad
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good stuff John!

I think 6gunner needs a new watch

Last edited on Sun Jun 10th, 2012 03:40 am by jeep99dad

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Posted: Sun Jun 10th, 2012 01:14 pm

nous defions
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It's awesome when a company responds on a forum like this one has done. It is truly the best way to maintain confidence with the consumers. Good on you, Resco!

Posted: Sun Jun 10th, 2012 02:29 pm

Hoopy Frood 66
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nous defions wrote:
It's awesome when a company responds on a forum like this one has done. It is truly the best way to maintain confidence with the consumers. Good on you, Resco!

+1 - Always nice to see good customer service!

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Posted: Sun Jun 10th, 2012 04:46 pm

Sixgunner
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John_Resco wrote:
Hello,

This is John, Office Manager at Resco Instruments.

I just responded to your email a few minutes ago. After doing so and reviewing my other emails in my inbox, I was directed to this post by a friend at Watch Freeks. I am relatively new at Resco, but I would like to apologize for all of the issues that you have had with your Gen 1 Resco Patriot. I can imagine your view of Resco isn't very positive at the moment, and I don't blame you if that is the case.

Now that I am aware of how many problems you have had in the past, I would be happy to email you a pre-paid shipping label first thing on Monday morning when I get into the office. I will take care of you to the best of my ability.

There's no excuse for having to return a watch 4 times for repairs, so I won't give you one. I will, however, do everything in my power to make this right for you.

Feel free to email me at john@rescowatch.com with any questions you may have and we will get the process started right away.

I look forward to hearing from you.

John

Thanks, John!! Replied to you email.

Last edited on Sun Jun 10th, 2012 04:47 pm by Sixgunner

Posted: Tue Jun 12th, 2012 12:01 am

John_Spec
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Last edited on Mon Mar 18th, 2013 06:37 am by John_Spec

Posted: Tue Jun 12th, 2012 12:03 am

John_Spec
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Last edited on Mon Mar 18th, 2013 06:37 am by John_Spec

Posted: Tue Jun 12th, 2012 12:04 am

John_Spec
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Last edited on Mon Mar 18th, 2013 06:37 am by John_Spec

Posted: Tue Jun 12th, 2012 12:10 am

John_Spec
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Last edited on Mon Mar 18th, 2013 06:37 am by John_Spec

Posted: Tue Jun 12th, 2012 01:03 am

Sixgunner
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John_Resco wrote: jeep99dad wrote:
good stuff John!

I think 6gunner needs a new watch

Thanks for the kind words.

As much as I would like to give 6gunner a new watch, it is not in my power to do so. However, we have offered to upgrade his current Russian Slava movement to the same Swiss movement we are using in our Gen 2 lines at no charge.

Posted: Tue Jun 12th, 2012 01:55 am

jeep99dad
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John_Resco wrote:
Sixgunner wrote:
John_Resco wrote:
Hello,

This is John, Office Manager at Resco Instruments.

I just responded to your email a few minutes ago. After doing so and reviewing my other emails in my inbox, I was directed to this post by a friend at Watch Freeks. I am relatively new at Resco, but I would like to apologize for all of the issues that you have had with your Gen 1 Resco Patriot. I can imagine your view of Resco isn't very positive at the moment, and I don't blame you if that is the case.

Now that I am aware of how many problems you have had in the past, I would be happy to email you a pre-paid shipping label first thing on Monday morning when I get into the office. I will take care of you to the best of my ability.

There's no excuse for having to return a watch 4 times for repairs, so I won't give you one. I will, however, do everything in my power to make this right for you.

Feel free to email me at john@rescowatch.com with any questions you may have and we will get the process started right away.

I look forward to hearing from you.

John

Thanks, John!! Replied to you email.

I'm working on getting that shipping label emailed to you as soon as our UPS admin panel clears the transaction, which should be tomorrow at the latest. Thanks for your patience in the meantime.

We will get your Gen 1 Patriot up and running in no time and when we are able to offer you the Swiss movement upgrade I will send another pre-paid shipping label to you so you can send it in for the upgrade at no expense to you.

Thanks for your support of Resco Instruments. I hope we can earn your respect regarding the quality of our products in the future. It is certainly my intention to do so. Please don't hesitate to contact me any time for any reason.

top notch John

I like this a lot, that is great CS and goes a long way with all of us on the forums! I also like the transparency here,

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Have a great day! Brice

Faves: Panerai 243, IWC VAT, Tudor BB, Omega Seamater Chrono 1040, Breitling Jupiter Pilot...

Posted: Tue Jun 12th, 2012 01:57 am

jeep99dad
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John_Resco wrote:
jeep99dad wrote:
good stuff John!

I think 6gunner needs a new watch

Thanks for the kind words.

As much as I would like to give 6gunner a new watch, it is not in my power to do so. However, we have offered to upgrade his current Russian Slava movement to the same Swiss movement we are using in our Gen 2 lines at no charge.

well that sounds like the next best thing and pretty awesome

you rock

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Have a great day! Brice

Faves: Panerai 243, IWC VAT, Tudor BB, Omega Seamater Chrono 1040, Breitling Jupiter Pilot...

Posted: Tue Jun 12th, 2012 01:58 am

jeep99dad
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John_Resco wrote:
nous defions wrote:
It's awesome when a company responds on a forum like this one has done. It is truly the best way to maintain confidence with the consumers. Good on you, Resco!

Thank you for the compliments and nice response. I always do my best to treat customers the way I would like to be treated if I were on the other side of the transaction. I can only hope this earns their trust in the long run.

RIGHT ON! that is how I treat people in general... sales, work, neighbors....
good stuff

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Have a great day! Brice

Faves: Panerai 243, IWC VAT, Tudor BB, Omega Seamater Chrono 1040, Breitling Jupiter Pilot...

Posted: Tue Jun 12th, 2012 11:52 pm

John_Spec
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Last edited on Mon Mar 18th, 2013 06:38 am by John_Spec

Posted: Fri Jun 15th, 2012 02:05 am

SHANE 1000
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Россияне медленно.

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Posted: Fri Jun 15th, 2012 02:11 am

jeep99dad
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? English ?

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Have a great day! Brice

Faves: Panerai 243, IWC VAT, Tudor BB, Omega Seamater Chrono 1040, Breitling Jupiter Pilot...

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