This is John, Office Manager at Resco Instruments.
I just responded to your email a few minutes ago. After doing so and reviewing my other emails in my inbox, I was directed to this post by a friend at Watch Freeks. I am relatively new at Resco, but I would like to apologize for all of the issues that you have had with your Gen 1 Resco Patriot. I can imagine your view of Resco isn't very positive at the moment, and I don't blame you if that is the case.
Now that I am aware of how many problems you have had in the past, I would be happy to email you a pre-paid shipping label first thing on Monday morning when I get into the office. I will take care of you to the best of my ability.
There's no excuse for having to return a watch 4 times for repairs, so I won't give you one. I will, however, do everything in my power to make this right for you.
Feel free to email me at firstname.lastname@example.org with any questions you may have and we will get the process started right away.
I look forward to hearing from you.
Thanks, John!! Replied to you email.
Last edited on Sun Jun 10th, 2012 04:47 pm by Sixgunner