Something very interesting and shocking, to me at least, happened this month with the Tag Heuer company. My father sent his watch (the Black and Gold) in for a simple battery replacement. It was sent through an authorized dealer to the companies facility in New Jersey. After about a week he received a phone call saying that his watch was being returned in the original, unrepaired state that they received it in. When he asked why the representative told him because they don't have the parts for it anymore and if they open it up and discover something is in need of repair they can't fix it. He was then told to take it to a jewelry store and have them do a battery replacement but to note that any work done would not be guaranteed. He then received a letter and a 10% discount on a new Tag purchase in the mail (posted below - the blocked areas are names, addresses and personal info for the discount, no information about the watches repairs was deleted). Needless to say he is not buying a Tag and I won't either. Has anyone had similar issues with Tag (or any watch maker) like this? Is this normal? I assumed a respected and established company like Tag would have a longer guarantee on their products than 25 years. I know this watch was still in production for years after he purchased his about 20 years ago. This "kick rocks" attitude about their product surprised me. Am I shocked for no reason, is this commonplace? Granted I haven't owned a watch for over twenty years yet but even the Seiko outlet in Massachusetts went out of their way to help me with my Tuna that is two decades old and I didn't even buy it from the company. Any thoughts would be appreciated.