What is wrong with the folks at Casio? - Watch Freeks


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Old 11-21-2016, 01:06 PM   #1 (permalink)
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Default What is wrong with the folks at Casio?

Sorry friends but I need to vent a little. Are other watch companies anal too?

I have two low end Casio watches that are my beater watches. They are relatively sturdy, they're reliable, they keep decent time, and the price was low.

Let me explain that I am on a new mission. Instead of buying yet another watch, I am switching gears for a while and I am going to change the hands of some of my watches instead in order to jazz up the boring dial. Near as I can tell Otto Frei has the biggest selection of watch hands, but first one must know the watch movement in order to determine the hole size etc of the watch hands.

I can just remove the watch case back and see what movement is in there, but the case back on one of the two watches is extremely difficult to remove, and I wanted to avoid that hassle, so I called Casio technical support. Tech support told me to call the Casio repair department. Well ok whatever. I assumed they would be one and the same, but they are not, ok fine.

I called the Casio repair dept and to my chagrin they refused to tell me what movement I have in my own watches. Refused. Casio does not divulge what movement one has in one's own watch. No siree Bob.

Say what? Seriously? Is that not an insulting policy?

When you buy a car, is the make and model of the car engine a secret?

Sheesh.
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Old 11-21-2016, 01:13 PM   #2 (permalink)
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Originally Posted by henry5010 View Post
Sorry friends but I need to vent a little. Are other watch companies anal too?

I have two low end Casio watches that are my beater watches. They are relatively sturdy, they're reliable, they keep decent time, and the price was low.

Let me explain that I am on a new mission. Instead of buying yet another watch, I am switching gears for a while and I am going to change the hands of some of my watches instead in order to jazz up the boring dial. Near as I can tell Otto Frei has the biggest selection of watch hands, but first one must know the watch movement in order to determine the hole size etc of the watch hands.

I can just remove the watch case back and see what movement is in there, but the case back on one of the two watches is extremely difficult to remove, and I wanted to avoid that hassle, so I called Casio technical support. Tech support told me to call the Casio repair department. Well ok whatever. I assumed they would be one and the same, but they are not, ok fine.

I called the Casio repair dept and to my chagrin they refused to tell me what movement I have in my own watches. Refused. Casio does not divulge what movement one has in one's own watch. No siree Bob.

Say what? Seriously? Is that not an insulting policy?

When you buy a car, is the make and model of the car engine a secret?

Sheesh.
Did you ask what size the hands were? That is the more important question.
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Old 11-21-2016, 01:48 PM   #3 (permalink)
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I can see them not actually knowing what's in there.

There could easily be multiple different movements/revisions in the same watch model all with slight changes or improvements. Does the watch have a serial number or just a model number?

They won't tell you because it's a mystery to them as well. Nor do they probably care. If it comes back for a service issue they most likely replace the movement and ship it back. I really don't think they have a crack team of techs tearing these apart particularly at the low end where the movement is far cheaper than the labour.
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Old 11-21-2016, 03:35 PM   #4 (permalink)
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I agree with all the above, the folks that work at and answer the phones for a big conglomerate company usually don't really know much and get paid little so their interest level is pretty low, and dragging information out of them is a chore. Ay caramba. The young lady was quite clear, Casio policy is for you to just send a watch in for repair, otherwise don't bother them.

Well, try as I may I just can't remove the case back on the one watch, so I'll go to my guy at the mall, he is awesome and has magical powers when it comes to watch repair.
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Old 11-22-2016, 03:56 PM   #5 (permalink)
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Post script, what I wouldn't give to have at home the tools my watch repair guy at the mall has. I spent hours using 3 different blades or knives trying to pry open the back of the Casio. No luck. All I did was to scratch the heck out of the caseback. Finally I gave up and I went to my guy at the mall and he grabbed the watch and opened the caseback in 3 micro-seconds. Sheeeeesh.

It then took him 2 seconds to look at the inside of the watch and told me it was a Hittori Y121 movement. Wow how did he know that from the thousands of Japanese movements to choose from? He then told me the specs of the hour and minute and second hands, realized he got it wrong, then looked it up and 10 seconds later told me the correct hand specs.

If you're in the area look up PJ Watch & Jewelry Repair in Frederick MD. Danny is AWESOME!
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